Support Information

Troubleshooting

This section helps troubleshoot general issues that may occur while installing, using, and uninstalling MidwayNet Express or Express x2 Web Accelerator. Click on any of the following issues for solutions.


I have problems when I ...

...install MidwayNet Express or Express x2 Web Accelerator

...use MidwayNet Express or Express x2 Web Accelerator (Web-Browsing Related)

...uninstall MidwayNet Express or Express x2 Web Accelerator

 

Problems in installing MidwayNet Express or Express x2 Web Accelerator

  • Where can I find a step-by-step procedure for installing MidwayNet Express or Express x2 Web Accelerator on my computer?

    Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

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Problems in using MidwayNet Express or Express x2 Web Accelerator (Browsing)

  • Why am I not able to connect to the remote service?

This problem usually results either a yield sign or a crossed sign for the MidwayNet Express or Express x2 icon in the Notification Area

If you see a yield sign as shown below...

Please ensure that you have the correct server name, and server port number for your connection settings. Also please make sure that you have an active internet connection and your server is currently available.

This might also be caused by the High Speed Auto-Detection feature. MidwayNet Express or Express x2 Web Accelerator will not connect to the server once an active high speed connection, such as DSL or cable modem, is detected.

If you see a crossed sign as shown below...

Please make sure that you have entered the correct username and password in the MidwayNet Express or Express x2 Web Accelerator connection settings.

If the problem persists, please contact MidwayNet for further assistance.

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  • Why can't I right-click on an image to access the "Show Original Image" option?

The "Show Original Image" or "Show All Original Image" option are available only if you browse with the following Web browsers:

  • Internet Explorer 5.0® and later
  • Firefox 1.0® and later
  • Mozilla 1.7.3® and later
  • Netscape 7.2® and later

Some Web sites disable the ability to right-click using Javascript. On other sites, the image in question may be a background image. To view the original quality image under these conditions, change the Image Setting to "Original" and press Ctrl-Refresh in Internet Explorer®. Please note that MidwayNet Express or Express x2 must be started before Internet Explorer® is launched in order to have "Show Original Image" as a menu option.

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  • Why can’t I load/open some specific Web sites when the Accelerator is enabled?

The Web sites may be blocked by the Popup-blocker component of MidwayNet Express or Express x2 Web Accelerator. Please disable the “Block Floating Flash-ads” option in the Popup-blocker settings. If the problem persists, please add the Web site to the “Popup-blocker White list”.

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  • Why is Netscape®/Mozilla® not working with MidwayNet Express or Express x2 Web Accelerator?

MidwayNet Express or Express x2 Web Accelerator works with Netscape 7.0® and later. The primary reason why the Netscape®/Mozilla® browsers are not working with MidwayNet Express or Express x2 Web Accelerator is that the proxy setting is not updated properly. Please make sure that the Netscape®/Mozilla® browsers, including the quick launch located in the system tray, are launched after MidwayNet Express or Express x2 Web Accelerator is enabled.

Please do not attempt to stop/disable MidwayNet Express or Express x2 Web Accelerator while you're browsing. Always leave it on for the entire time you're browsing. If MidwayNet Express or Express x2 Web Accelerator is working properly, the MidwayNet Express or Express x2 icon (in the system tray) should be flashing/changing colour when you visit any Web site. If the problem persists, please contact MidwayNet for further assistance.

Netscape®/Mozilla® might not function properly if there are multiple versions of Netscape®/Mozilla® installed on the same computer. To solve this problem, please uninstall any old version(s) of Netscape®/Mozilla® and reinstall MidwayNet Express or Express x2 Web Accelerator.

An alternative solution is to configure the proxy settings manually. For detailed instructions on how to do this, click here.

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  • How can I manually configure my proxy settings to use MidwayNet Express or Express x2 when browsing with Netscape®?

With MidwayNet Express or Express x2 Web Accelerator enabled, please open the "Edit > Preferences > Advanced > Proxies" window in Netscape 6/7® or "Tools > Options > General > Connection Settings..." window in Netscape 8® and set the HTTP Proxy as "127.0.0.1:5400". Please note that if you do this, you must remove these proxy settings when you wish to browse without MidwayNet Express or Express x2 Web Accelerator.

Netscape 7® Proxy Window (similar to Netscape 6®)

 

Netscape 8 Proxy Window

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  • Why is Opera not working with MidwayNet Express or Express x2 Web Accelerator?


MidwayNet Express or Express x2 Web Accelerator works with Opera version 8.0 or later. For other versions, you must configure Opera's proxy settings manually. For detailed instructions on how to do this, click here.

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  • How can I manually configure my proxy settings to use MidwayNet Express or Express x2 when browsing with Opera?


With MidwayNet Express or Express x2 Web Accelerator enabled, please open the "Files > Preferences > Network > Proxy server" in Opera 6 or "Tools > Preferences > Advanced > Network > Proxie servers" window in Opera 7/8. Set the HTTP Proxy as "127.0.0.1:5400" (shown below). Please note that if you do this, you must remove these proxy settings when you wish to browse without MidwayNet Express or Express x2 Web Accelerator.

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  • Why do some Java-applets (such as certain games on www.pogo.com) not work?

Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as PNG). To fix this problem, simply change your Image Setting to the maximum quality level or upgrade to the newest JRE.

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Problems when uninstalling MidwayNet Express or Express x2 Web Accelerator

  • How do I remove MidwayNet Express or Express x2 Web Accelerator from my computer?

Click here for detailed uninstallation instructions. There will be a dialog warning you to close all the other application windows. If you have done so, please proceed with the uninstallation.

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