Frequently Asked Questions

Why is my device response slow? Is my internet slow?

Not necessarily. If you have too many plug-ins, games or apps on your device, it will slow down your response time. But, if you want the apps and plug-ins, then consider increasing your speed up to 10 megabytes per second (M).

How fast does my internet need to be to watch Netflix?

If you want standard definition and have one device, Netflix recommends 1.5M; for DVD quality, 3.0M is suggested.

How fast does my internet need to be to use PlayStation Vue?

You’ll need our highest speed residential package at 10M.

I can’t get online.

If you’re unable to connect to the internet via your computer, reset your computer to see if it resolves the issue. If it doesn’t, check the router is plugged into a power source. If it is, then it’s receiving power. To save yourself time, run through a simple diagnostic check to try to restore service on your own.

Restart the Router and Radio

The radio that receives the internet signal will be outside, but it is connected to your router by cable and is plugged into the ethernet or “Internet” port of your router. It is plugged into a power source near the router.

Follow these steps to remove power from devices and allow them to cycle through and attempt to correct the situation.

  1. Unplug your router’s power cable.
  2. If it has a backup battery source, unplug the battery.
  3. Unplug your radio from its power source.
  4. Check to ensure that the power source is connected securely into the router’s internet plug.
  5. After 30 seconds have passed, plug the cables back into the power source.

Give the devices at least two minutes to restart and reconnect. Open a browser on your computer to attempt to reconnect to the internet. If you’re unable to connect, call 888-723-2291 or 219-723-2291 for support.

The internet is fine – why won’t my computer download from the internet?

It could be as simple as a browser that isn’t compatible with your computer. If you’re using Chrome but it’s not working, try FireFox, Internet Explorer or Microsoft Edge. If the problem persists, contact the Help Desk for your device or software products.

Can you explain my bill?

Your invoice is automatically generated each month and reflects your Midwaynet Internet service package. Each service is detailed on the invoice, along with additional service fees (late fee, paper fee) and taxes. To assist you, here are a few terms you may not be familiar with:

The “Invoice Date” is the date that the invoice was generated.
The “Due Date” is the date that the auto-pay charge will be applied to your debit card, debit card or eCheck.
The “Term Start Date” is the first day of the current billing cycle.

If you have further questions about your invoice, please contact us at 888-866-7946.

How do I get rid of my paper fee?

If you are receiving your invoice by mail, you are also being charged a nominal fee that covers the handling and mailing fees of the invoice. Simply give us a call at 888-866-7946 and we will be happy to switch invoice delivery to email, which is free.